Terms & Conditions

Please see our Opening Times for when the store is open for collection.

Specifications

Please check the Artwork Specifications page to help ensure that the file you send us for printing is set up correctly. If you have any specific questions, please contact us before you place your order.

Quantity Printing

In general, the prices shown for quantities of leaflets, posters, booklets, business cards etc. apply only if they are all the same design.

VAT

Not all printing is liable for VAT and many items such as leaflets, booklets, and dissertations are zero rated for VAT.  However, some things can make these items liable for VAT at 20% e.g. a voucher, a form, a map, a ticket, an invitation. If your item includes one of these then we must add VAT to the price. Even something like “10% off with this flyer” for example would effectively make it a voucher.

Please be aware of this and until the final check is made on your artwork before printing, any quote we give you will be subject to standard rate VAT on those items that we are obliged to apply VAT by law.

Return and Refund Policy

If you are unhappy with your product, please contact us immediately to discuss the problem. If you are not entirely satisfied, please return your print job to us within seven days and we will give you a full, no-quibble, money-back refund. We want you to be delighted when you print with MuPrint. You have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Simply wrap up your print job and bring it to us at MuPrint, Rosamond House, 28 Higher Cambridge Street, MANCHESTER M15 6AA during opening hours.

Acceptance of Orders and Cancellation

When you place an order, we will always do our best to complete it to your satisfaction within the requested timescale. However, if for any reason we cannot do this, we will offer you an alternative solution or cancel the order with a full refund.

We reserve the right to cancel and refund your order for any reason. If you wish to cancel your order, please notify us as soon as possible via email.

On very rare occasions, the calculated price for your order may be in error, and we may contact you to ask for an additional payment to make up the difference. If this corrected price is unacceptable, please notify us as soon as possible via email..

Turnaround Times

We will start your print job within the number of working days shown. For example, if you ordered a job within ‘three days’ then we guarantee we will start your job within three working days from the day of your order. We will aim to complete the job within three working days from the day of your order too, subject to workflow. Wherever ‘days’ or ‘hours’ are mentioned in the context of Turnaround Times, we mean ‘Monday-Friday working days’.

The day that the order is placed does not count as day 1 so, for example, an order placed on Monday on the 3 day service will be ready by Thursday.

The number of days are our standard working days i.e. Monday to Friday, 9am to 5pm only. Bank Holidays are excluded. We are also closed for an extended period over the Christmas and New Year holidays. See our Opening Times for full details. Any special weekend openings are also excluded. Orders received close to or after closing time will be processed on the next working day.

For Same Day/24 Hours orders, we will print your order as soon as possible – on the same day if we can – and we aim to complete this within 24 hours (Monday to Friday, 9am to 5pm). Note that this is subject to our workload at the time that you place the order and might take longer during busy periods.

We will confirm the last possible completion date once the order has been accepted, subject to suitable artwork being provided. If artwork is not suitable for printing or is changed or requires alteration, then this may delay completion.

If you have requested delivery, this will take additional time after the printing has been completed – see below.

Christmas & New Year 2024-25: MuPrint will be open as normal until 5.00pm on Friday 20th December 2024. We will then be CLOSED until 9.00am on Thursday 2nd January 2025. If you place an order during the closure period, we cannot start to process it until we re-open. Orders on the 24hr service will be completed as soon as possible from 2nd January. For 3 or 5 day orders, the expected completion date for the printing is:

3 working days: on or before Tuesday 7th January

Delivery

MuPrint’s delivery times are always in addition to the printing time. When your printing has been completed we will despatch it to you as soon as possible: normally this will be on the next working day when it is collected from us by the carrier.

PICK UP FROM THE MUPRINT SHOP
When your order has been completed, we will let you know as soon as possible. You can then collect during our normal opening times: Monday to Friday 9.00am to 5.00pm; closed on Saturday, Sunday and Bank Holidays and for an extended period for the Christmas & New Year holidays.

STANDARD DELIVERY
MuPrint’s Standard Delivery service, including free delivery, typically takes 2-4 working days after your printing has been completed. Please bear in mind that delivery may be delayed by circumstances beyond our control. For security, a signature may be required on delivery. We will choose an appropriate carrier for your order: usually Royal Mail or UPS, but possibly EVRi or Parcelforce. Alternatively, it may be delivered in person by a MuPrint employee or a third-party courier. Note that the delivery time is always in addition to the printing time: we cannot despatch an order until it has been completed.

EXPRESS DELIVERY
MuPrint’s Express Delivery service is as described for Standard Delivery above, but will typically take 1-2 working days do deliver.

SAME OR NEXT DAY DELIVERY
Same or next day deliveries are by special arrangement only and may incur additional changes. Please contact us first to discuss your requirements before you place an order.

If you require delivery to more than one address, additional charges will apply.

Any delivery that we offer free of charge will be to one single UK mainland address only on the Standard Delivery basis above.

If your order contains items with different turnaround times then they will normally be sent together once everything is completed. If your order contains multiple items then they might be sent in separate deliveries for operational reasons.

UNIVERSITY DELIVERY
Same day delivery to Manchester Metropolitan University and the University of Manchester by a MuPrint employee is possible to the main MMU and UoM campuses on Oxford Road, and also to the UoM Sackville Street and MMU Brooks campuses. For avoidance of doubt, this service does not include Salford University or any other educational establishment such as Nazarene Theological College. This service is subject to availability.

Please contact MuPrint directly by email on phone 0161 868 0977 if you require a same day courier delivery before placing your order.

PLEASE NOTE: For certain larger package dimensions, delivery options can be limited. If the delivery method you have chosen in an online order is not available, MuPrint will choose an appropriate alternative form of delivery for you. MuPrint will make every effort to deliver your package by your chosen time.

For delivery outside the UK, please contact MuPrint for pricing. Please be aware that you might have to pay to receive the order as import duties and/or tax might be imposed by the destination country. This is outside our control and we cannot offer any advice on this matter. As the UK has now unfortunately left the European Union, we cannot deliver to any EU country due to the extra administration involved.

Privacy Policy

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